Universal Heat Treating and Universal Black Oxiding has built itself on customer service, quick turnaround and communication with our customers. Through one of worst economic downturns in U.S. history we have been able to come out stronger than we were before. We were able to do this because of our loyal customers. We have been in business since 1965 and have had customers that have been with us the whole time. We are very appreciative of each and every customer that we have. We have shown our appreciation to our customers by only having one price increase since 2008 and there are no plans for an increase in 2012! We have decided not to increase our prices over these poor economic times to ensure the stability of our customers and in return the stability of ourselves. Again thank you valued customers.

Universal Heat Treating and Universal Black Oxiding takes pride in our customer service. We are willing to do whatever it takes to meet our customer demands. We make special deliveries to our customers whenever needed, after hours, early morning and even on the weekends. Our owner, Ernie D’Amato, who has and will make personal deliveries out of his car just to make sure our customers receive their parts on time. We provide overnight service to get our customers out of jam.

As the economic climate has changed over the past several years we have noticed that our customers have been forced to keep little or no inventory for various reasons. This has caused the need for quick turnaround. We have accepted the challenge and improved turnaround over the past few years.

Our turnaround time for Vacuum hardening work is normally two to three days. With this quick turnaround we have gained several new customers, which along with our old customers, have come to expect this turnaround. This has helped us to grow as a company and to keep up with the growth we are purchasing a new vacuum furnace. This will double our capacity and will help us sustain our turnaround if not improve upon it.

We offer a similar turnaround for our atmospheric work as well. The normal lead time ranges from 2-3 days but can take upwards of a week depending on the process. We do not let jobs exceed a weeks’ time here. We work with each customer on each job to make sure their due dates are met.

Universal Black Oxiding offers an even better turnaround time. The lead time for this process is 1-3 days depending on the size of the job. We also offer same day service, when needed, for no additional charge.

Universal Heat Treating and Universal Black Oxiding set itself apart from other heat treater’s in our area through our communication with our customers. If our customers due date will not be met we contact our customer immediately to let them know. We strive to be perfect here but we make mistakes just as everybody else does.  Any issue we have with our customer’s order we call them immediately and remedy the situation.  We stand behind every job we do and if we happen to make a mistake we do whatever it takes to make the situation right.